Keating Educational Tours - Sales Associate - (CA-ON-Toronto - M9N 2Y9)

Minimum Education: Tech School
Job Type: Full Time
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Keating Educational Tours has been in business for over 45 years, we are the leader in the elementary educational travel industry. We are located in Toronto at the corner of Yonge and Lawrence. Please visit our website www.keatingtours.com

Position available: Program Associate
As a program associate for Keating tours you would assist our program consultants with all aspects of the pre-trip and post-trip sales process. Our destinations include Ottawa, Quebec City, Montreal, Toronto and Niagara Falls. You would be someone who is extremely organized, loves dealing with people, can work in a fast paced, team environment and have excellent follow up/follow through skills. Please see below for additional details regarding the opportunity.

• Follows up on sales leads with promotional materials via mail and email. Creates custom materials, such as presentations, custom Itineraries, competition comparisons and posters for use in presentation of tours to prospective clients. Coordinates all teacher conferences as well as personally attend a number of the teacher conferences as the company representative. Responds to all inquiries originating from conventions; these include interest forms, sign-ups, as well as participant payments. Answers and troubleshoots incoming customer service calls; maintains limited hold time for customers to ensure superior customer service. Handles transactions and fields questions from travelers regarding payment; directing payment funds to Finance department. Enters traveler information into online registration system. Updates internal intranet system, Wiki, with new sales information. Works closely with all Sales Executive to ensure groups are ready to travel or if there are any last minute requests. Collates, stamps, and delivers all incoming/outgoing mail. As requested provides ad hoc project assistance and general administrative support for Sales Department.

Requirements
• A bachelor’s degree preferred but not required. A minimum of one year office support experience.
• Strong attention to detail and the ability to manage multiple tasks at one time. Strong communication and presentation skills including the ability to work with all levels of employees and customers in a diplomatic and professional manner. Proficient computer skills and the ability to learn new software products a must.

How to apply: Communication skills are critical for success in this position, so please write a cover letter telling us about you. We especially want to hear what sort of company culture you thrive in. PLEASE NOTE: Only resumes with cover letters will be considered.

Email your resume, salary history, and cover letter to jobs@explorica.ca. You must live in the area or planning to relocate in the near future (sorry, no relocation packages provided). Please no phone calls or unscheduled visits to the office.